Whether you're planning where to eat for dinner tonight, selecting which movie you're going to watch this weekend with friends, or buying an instant...
For organizations to be successful, they need to take a deep and broad look across all touch points that a customer would interact on a daily basis. What is behind providing an excellent customer experience? This blog answers this question.
Its 70 members aren't focused on any one technology, and come from a wide range of industries. Initial members include automaker BMW, JPMorgan Chase and energy company Shell