With COVID-19 prevention as a top priority for airlines, hotels, and resorts, almost every step of the customer journey is now executed through an application or similar digital tool.
I don't know about you, but I need a vacation. One that doesn't include the four walls of my home. And while at the moment we're still stuck in isolation, unable to go farther than the grocery store, there are still virtual ways to see the world – and indeed, the universe.
WestJet Airlines Ltd. has launched an artificial intelligence (AI) powered chatbot, the first of its kind for a Canadian airline.
The low-budget airline made the...
Canadian business travellers frustrated by the ritual of fumbling for a pen to fill out their declaration cards one hour before their plane lands might be surprised to learn they have a paperless option.