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Canadian CIOs are feeling the pressure of an understaffed IT team. Experts suggest some best practices to cope with the shortage

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When Adam Quiggle upgraded his Cisco Certified Network Engineering certification to Cisco Certified Internetwork Expert, he boosted his pay by 35 per cent

Microsoft Corp. has significantly raised what it charges retail customers for technical support for its latest software, Windows Vista and Office 2007, while narrowing the help offered to users.

Industry watchers and Microsoft customers have expressed concern that many applications won't be available for Vista in time for its launch on Jan. 30. But this week Microsoft partners of various sizes have stepped forward to back the OS, the first major release of Windows in five years.

North American customers who purchase certain Hewlett-Packard Co. (HP) PCs can begin signing up Wednesday for free upgrades to Windows Vista once it is available on Jan. 30.