Articles Related to support staff

The Canadian handset maker has overhauled its technical support program to better help small and mid-sized companies whose staffers increasingly use its devices

With its recent offer of support at half the price quoted by Oracle, SAP is continuing to go hard after former PeopleSoft and JD Edwards customers. The customers came to Oracle when the software giant acquired PeopleSoft, which had previously acquired JD Edwards.

Lois Lane will never write about her date with the tech support guy.Support staff face challenges that are both technical and non-technical, that come...