Articles Related to support services

Australia's Department of Foreign Affairs and Trade is turning to outsourcing in a bid to provide greater service and availability for its Passports Online, a Web portal that provides services for issuing travel documents. According to DFAT documents, business continuity is of "particular concern" to the department.

Microsoft attempted to clear up confusion over licensing of Windows Vista for power users who rebuild their PCs on a regular basis. But the answer from the software vendor did little to placate some users, who are still upset about Microsoft's one-machine transfer policy for Vista.

As the competition for open source or the generally low end of the enterprise database market heats up, it is the support (e.g., technical, implementation, ISV) that will decide how soon adoption takes place and who will win. MySQL Network is an innovative support offering that threatens traditional commercial software licensing models.

IBM Corp. plans to offer support services for the Apache Software Foundation's Geronimo open-source Java application server starting Sept. 15, the company will announce on Tuesday at the Linuxworld Conference & Expo in San Francisco.

German business software vendor SAP AG is extending its Safe Passage maintenance and migration program to all companies in the U.S. running PeopleSoft and J.D. Edwards (JDE) applications, SAP said Monday. The Safe Passage program, launched in January, initially targeted SAP customers who also ran applications from either or both of these software vendors. Around 2,000 SAP customers fit into this target group. More than 6,500 companies currently use PeopleSoft and JDE software products, according to SAP.

One day after Oracle Corp. announced its first initiative as a newly merged company, rival German business software vendor SAP AG has responded with a new maintenance and migration service aimed at its customers running PeopleSoft and J.D. Edwards applications.

Antivirus company Trend Micro Inc. is grooming its Manila-based facility to be the global hub of its antivirus research and support services.

When the British Columbia Institute of Technology (BCIT) recognized that more and more of its staff were using PDA and handheld devices, IT officials decided to get proactive.