Microsoft is set to integrate Speech Server, its interactive voice response and voice-recognition software, into Microsoft Office Communications Server 2007 in its plan to provide a centralized hub for corporate instant messaging, voice over Internet Protocol, video conferencing, and other communications applications.
The ministry's Natural Resources Information Centre (NRIC) recently rolled out ICE3, an automated call centre communications system that enables callers to obtain information about MNR and its 43 field offices through interactive, self-service speech-recognition technology. Callers are prompted to utter words or phrases pre-recorded in the system.
Due to its potential for a fast payback, speech recognition enjoyed significant growth during the lean years. Self-service applications will accelerate during 2005, spurred by lower transaction costs. Continued success with self-service will extend these applications beyond the call center into the broader business. Vendors will differentiate based on vertical solutions and packaged applications.
Microsoft Corp. chairman and chief software architect Bill Gates pitched his company's "seamless computing" vision to an audience of software developers on Wednesday.
Microsoft Corp. chairman and chief software architect Bill Gates pitched his company's "seamless computing" vision to an audience of software developers on Wednesday.
Speech integration technology is nothing new, as any telephone caller who has ever barked back responses to a seemingly endless series of voice prompts can testify. But an improved generation of speech integration software, based on more powerful processors and emerging Internet-focused standards, promises to make the technology more useful and cost-effective.
Fonix Corp., a Salt Lake City-based voice technology company, is planning a US$55 million capital increase, in part to buy assets of its Belgian rival Lernout & Hauspie Speech Products NV (L&H), a Fonix lawyer confirmed Friday.