Articles Related to social CRM

Adxstudio will help further the software giant’s Dynamic CRM product and ongoing strategy to provide social, customer facing apps and features

One of Canadas best-known business schools is working with the software giant to develop research and executive courses around customer relationship management and social media

Making social networks part of an existing customer relationship strategy is essential to keeping up with, and responding to, customers on the social Web, according to new Altimeter research. The essential five M's

Making social networks part of an existing customer relationship strategy is essential to keeping up with, and responding to, customers on the social Web, according to new Altimeter research. Social CRM vendor Radian6 explains how social CRM is not like a call centre