Articles Related to service management

The company said some of these will be delivered to customers by Salesforce.com. BMC has already promised to make its Remedy IT Service Management suite available in SaaS form

Some would find helming the I&IT operations for the Government of Ontario an overburdening task but David Nicholl seems to relish the challenge. He gives CIO Canada readers an inside look at the key initiatives and issues that sit at the top of Ontario

North American companies are beginning to replace their aging help desk operations with ones with a modern ITIL touch, according to an Enterprise Management Associates study. One vendor of IT service management tools said the evolution reflects IT

Acquisition will join IBM's system storage business unit

There are plenty of reasons to streamline IT processes using best-practice frameworks such as the IT Infrastructure Library. But that doesn't make it any easier to do.

Many IT organizations working to improve IT service delivery and management processes depend on ITIL best practices, but the framework isn't always seen as the panacea adopters expected. New survey results show that 51 per cent of respondents use ITIL, but more (55 per cent) depend upon in-house developed practices to tweak processes.

EMC refreshes storage line EMC Corp. is adding new features to some of its storage products, with claims of improved performance, energy efficiency and...

New research on how IT resources are being managed in the emerging world of dynamic computing has revealed a more direct correlation between advanced relational mapping tools and IT