Articles Related to service delivery

There has never been a better opportunity to transform municipal services for citizens.  That was a key message during a panel discussion on next-generation...

Real estate group goes with Zendesk after ripping out its existing complex and inefficient ticketing system

Peter Baril talks about next-generation citizen services, identity management, why lines between jurisdictions need to disappear and how tech needs to filter feedback for politicians. WITH VIDEOrn

Service Delivery Manager lets IT group services to divisions, branches or workgroups. An industry analyst says it

The revelation by the Auditor General of Canada of a lack of IT modernization in government is a barrier to creating modern culture and service, experts say. Why it

Mega mergers may be good news for service providers but the outlook for customers is cloudy, according to one outsourcing consultancy firm

Actively engaging the constituency is key to the success of public sector organizations. That's the belief of many government executives surveyed recently by the Economist Intelligence Unit. In reality, however, despite that belief only a quarter of those surveyed say that they are deeply engaged with their constituents.

From going green to Web 2.0, government has a lot on its agenda for 2008. CIO Government Review asked industry experts to gaze into the crystal ball and make their top technology predictions for the public sector. Here's a look at what the (near) future holds.