The public sector faces some major challenges in replenishing its aging ranks, particularly in attracting young IT professionals to public service as university enrolments in computer science continue their steady decline.
Much of the discussion around IT governance and service transformation centres on the public sector's internal architecture. The undertone of such conversations is technological organizational innovation. Interesting to note that despite this being government, politics has no role - elected officials apparently not required.
In Part 1 of InterGovWorld's Spotlight on Donna Achimov of Service Canada, we discussed read-to-me access to information and how a degree in journalism kickstarted a degree in public sector management. In Part 2, we look at how focus-testing can finetune services for citizens, how Service Canada employees stay connected even when they're way up North, and how being a "techie" can help if you want to work in the public sector.