I recently sat down with Tony Holmes from Pluralsight to discuss strategies for recruiting and retaining skilled tech workers. With demand outpacing supply for...
In the face of talent shortages, here are the steps that D&A leaders can use to build a talent-strategy to attract and retain qualified talent for new and emerging roles in their organization.
By creating real-time visibility into all interaction types -- including digital and phone -- call centre agents and supervisors can create customer experiences that...
IBM is also starting to use talent analytics and social collaboration tools to take an employee-centric strategic approach that yields better business results -...