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The focus of customer relationship management (CRM) investments has typically been to collect data generated across channels (operational CRM). That will change in 2004. According to a recent report, upcoming CRM investments, so-called "analytical CRM" will help executives make sense of

In 1998, the Ontario Public Service (OPS) laid out a new vision of government. At the heart of this vision was an organization that was customer-centred, focused on its core business, streamlined and integrated, and accountable for delivering results. Technology was seen as a primary enabler of the transformation, captured in the document Using Information Technology to Transform Government for the 21st Century.

The U.S. Department of Justice (DOJ) has ended its review of PeopleSoft Inc.'s planned acquisition of J.D. Edwards & Co., clearing the way for the transaction to close later this month, PeopleSoft said Monday.