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Nearly a decade ago, e-mail was the killer app and vendors IBM/Lotus and Microsoft Corp. were locked in a battle to prove which was best at delivering messaging to a corporate world hungry for online communication. The winner? Both. Each scored victories that have set them up today as the kingpins of computer-based communication and collaboration.

After removing the 2006 "Kodiak" release of Exchange Server from its product road map earlier this year, Microsoft Corp.'s plans for the messaging software have gotten even cloudier.

The ability to communicate in real-time using instant messaging (IM) is increasing workers' productivity and that in...