Three researchers are completing a study that delves into the thorniest issues in government-industry service delivery partnerships and explains how they have been successfully tackled in this country. Patrice Dutil of the Institute of Public Administration of Canada, Prof. Jeffrey Roy of the University of Ottawa and CIO Government Review and Prof. John Langford of the University of Victoria have been researching the state of public-private partnerships in transforming service delivery. They have made case studies of a number of these arrangements looking for the common ingredients to a successful outcome.
It's been a week of contracts and acquisitions for the Montreal-based CGI Group Inc., as the company snagged a big deal with a federal government department and expanded its presence in B.C. with a buy.
For government, electronic service delivery (ESD) is turning out to be almost exactly what it always promised to be - the delivery of services and information through a variety of both simple and complex electronic delivery systems.