What outsourcing firms don't dwell on is the notion that being involved in day-to-day IT operations might shed a lot of light on how business processes are functioning, and whether IT is really contributing to the overall goals of the organization.
In its quest for success as a business process outsourcer in this country, it seems Vertex Customer Management (Canada) Ltd. wants to amend the definition of
The hosted software industry is alive and well despite the financial pain felt by companies delivering that model, a group of industry experts said Tuesday.