Call centre operators mulling to move their operations offshore consider skills proficiency over plain cost savings when choosing a location, a recent study revealed. A survey of 166 contact centres entitled the Global Contact Centre Benchmarking Report 2005 shows that about 50 per cent of the respondents cite
Programming has traditionally been considered a fairly lucrative career, at least in North America. Skilled developers were once in high demand and during the heyday of the dot-com craze, could command hefty salaries and inviting perks.
With the economy in a slump, and programmers in places sich as India and Russia providing that they can produce the same quality of work at significatly lower salaries, some are questioning the future of developers in Canada.