Symantec says that a piracy ring is costing it tens of millions of dollars in revenue and is partially behind a slowdown in the release of new software licences for some Veritas backup products. But customers say the firm's technical support has deteriorated since its merger with Veritas.
Microsoft Corp.'s tool for helping customers make sense of its complicated product licensing is expected to make its debut outside the U.S. with several new features on Tuesday, according to the software company.
Plaintiffs in the U.S. government's antitrust case against Microsoft Corp. expressed concern last week that the software giant was not fully complying with provisions of its settlement agreement, threatening to make the core of the decree
On the first official day of its new software licensing program, Microsoft Corp. is staying mum on the number of customers who have signed up, but so far the new strategy seems to have been met with confusion and frustration on the part of customers and industry observers.