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The Institute for Citizen-Centred Service presents Taking Care of Business 3, a national survey that looks at how companies grade the public sector. Plus: How Industry Canada is improving one of its most important portals. WITH VIDEO

LAC CARLING 2011 VIDEO: Avi Pollock, the mastermind of innovation at RBC, shares his insights in innovation on the second day of the conference. Find out what the bank is doing to help its employee collaboration through social networking tools

LAC CARLING 2011 VIDEO: Provincial service delivery was the topic of the day on Monday. An IT leader with Service Nova Scotia speaks in detail about the province

LAC CARLING 2011: CIOs at the Regional Municipality of York and TD Bank discuss the Bring-Your-Own-Technology trend at Lac Carling 2011. The conference, which brings Canadian IT leaders from across all levels of government together with key public and private sector stakeholders, kicked off Sunday

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