The sustainable pulp and paper company is the sum of many mergers and acquisitions which means it has many applications, but its EasyVista deployment has kept helpdesk staff and users happy
The state of on-call is getting better, according to the annual VictorOps survey, as automation tools are adopted, but it’s still a highly stressful gig
The perception that IT fails to keep up with support requests isn’t true, according to a survey, and employees are getting better at solving their own problems