Instant messaging (IM) has shed its image as a toy for teenagers and gained credence as a bona fide business tool. But IM hasn't become as important to companies as some people predicted it would more than a year ago.
Instant messaging (IM) has shed its image as a toy for teenagers and gained credence as a bona fide business tool. Yet, IM hasn't become as important to companies as some people predicted it would more than a year ago.