Articles Related to Indian BPO

Before entering the facilities of Wipro Spectramind, the business process outsourcing (BPO) unit of Wipro Ltd. in Bangalore, India, employees are frisked, mobile phone use is prohibited and technology is used to monitor and record data records accessed through employee computers.

Aiming to quell concern from Western users of outsourcing services, India is likely to have a tighter data protection and privacy regime in place later this year. The National Association of Software and Service Companies (NASSCOM) in Delhi is confident that new measures will be passed as law in the coming session of India's parliament, said Kiran Karnik, president of NASSCOM which is working closely with the government on the new rules.

Some companies that jumped in to the business process outsourcing (BPO) market in India, unable to scale operations up to the level required by customers, are now looking to sell their assets, and multinationals are entering the fray.