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Articles Related to incident management

Careers & Education

DevOps does not negate ITIL or ITSM; they can be leveraged for greater agility

Gary Hilson -
Taking ITSM to the next level involves instilling some lean and agile thinking into the strategy, design and development, transition, operation and improvement of IT services. according to one industry observer
Data & Analytics

Credit Union dramatically reduces time to resolution with incident self-service portal

Gary Hilson -
An executive from Central 1 talks about why it turned to CA Service Desk to support its incident management and request fulfillment needs

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