Articles Related to help desk

SOTI is expanding its mobile device management suite to include IoT devices and enable iOS screen sharing.

The technology has seen double digit growth for nearly two decades, with many organizations using it as a means to improve competitive advantage through better customer service

The perception that IT fails to keep up with support requests isn’t true, according to a survey, and employees are getting better at solving their own problems

Large and mid-sized organizations can now buy specialized PC support only available to Hewlett-Packard's biggest customers

Whether it's a "teaching moment" at the University of Georgia, a system that provides more efficient tracking at Peugeot, or a start-up that relies entirely on a Web-based tool for every ticket, support teams are evolving fast

A few days before flight attendant Steven Slater released a rear chute and exited his career with a couple of cans of beer in hand, an organization of IBM users held an informal discussion entitled "The Mythical 40-Hour Week"rn

Relationship advice for IT pros: How IT can meet the needs and wants of end users in their organization and why the help desk is key to success. With nine tips from end users

The consequences of a data breach can be far-reaching and complex, but in almost every case the cause is simple. An employee, the 'average user', has either taken a shortcut around the security procedures or lost a device with critical data in a public place, or both.