A typical Canadian cannot easily find a desired government service at any level, and gets lost trying. Service Canada, the Public Sector Service Delivery Council and the Government of New Brunswick are all involved in an emerging project - a global, common-language inventory of services - that might finally give directions to the Lost Citizen.
By integrating information technology (IT) initiatives the Ontario government has not dramatically only improved efficiency, it has also generated huge cost savings. According to a Ministry of Finance release, Ontario has already saved $100 million from the consolidation of IT services and applications.
IT services firm CGI Group Inc. and Microsoft Canada Co. recently announced the creation of a "joint gBIZ go-to-market strategy" aimed at aiding Canadian municipalities to apply a framework designed to help them surmount the hurdles they face when participating in electronic service delivery (ESD).