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Articles Related to customer service

Podcasts

Hashtag Trending Jul.19- Microsoft announces price hikes for AI integration; Tesla directors overpaid and forced to return over $700 million; A chatbot so good...

Jim Love -
The free ride is over – Microsoft announces the price hikes for AI integration, Tesla directors were overpaid and forced to return over 700...
Data & Analytics

At TDSB, app development can now literally happen on the fly

Paul Barker -
When Canadian Union of Public Employees (CUPE) education workers walked off the job for two days on Nov. 4 and Nov. 7, Peter Singh,...
Companies

Gartner reveals four key customer service technology trends

Samira Balsara -
Based on a survey of customer service and support (CSS) leaders around the world, Gartner has shared four key trends, using five technologies, to...
Digital Transformation

ServiceNow launches its Now Platform San Diego release

Samira Balsara -
ServiceNow has launched its Now Platform San Diego release, which aims to help organizations move beyond pandemic-induced transformation by driving productivity, scaling automation through the enterprise, and creating better experiences for a hybrid world. 
Future of Work

Empowering the remote work generation

Jason Moore -
With the rise of remote work, an internet connection is now tied to people’s livelihoods. This means that people will need stable and reliable in-home networks to survive in an increasingly connected world.
Careers & Education

Cherwell’s new partner program will improve trust between customers and Cherwell partners

Software Reviews -
Cherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource...
Cloud

Differentiate your business with a cloud contact center

IT World Canada Team -
It is critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud solutions as they allow contact centers...
Infrastructure

SilverSky. Driving global business opportunities and enhancing service levels with a SoftLayer migration

IT World Canada Team -

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