Articles Related to customer relationships

A master data management strategy is in the works for Scotiabank with respect to their data warehouse and business intelligence environment, according to a Scotiabank executive. Neil Freake, Scotiabank's senior manager of business intelligence (BI) planning and development, says he is working on a number of system development projects that will help the financial services firm get a better handle on the reference information that underpin a lot of its customer relationships.

Microsoft Corp. launched version 1.2 of its customer relationship management (CRM) software Monday, making it available for the first time outside of North America.

Denver-based J.D. Edwards & Co. will standardize its J.D. Edwards 5 collaborative business platform on IBM Corp.

Coming soon to your local IS department: more IT services brought to you by an unexpected source.

Dan McLean: Telcos look to deliver utility model for IT services breakthrough nComing soon to your local IS department: more IT services brought to you by an unexpected source.

Drawing on his expertise from the sales and marketing side of the company, Xerox CIO Gary Jarosz is helping implement a data warehouse that will enable the business to better understand and serve its customers, and get a leg up in a highly competitive marketplace.

Lucent Technology