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Articles Related to Customer Relationship Mgt (CRM) & Customer Self-Service

Cloud

Applying social business: The repeatable patterns that improve business processes and provide return

IT World Canada Team -
Fortunately, new capabilities in technology and business practices can help organizations adapt and harness these marketplace dynamics. Read this white paper for more information...
Managed Services & Outsourcing

Case Study: Whistler Blackcomb and Samsung bring a new digital experience to the slopes

IT World Canada Team -
Download this case study to see how Samsung Canada worked with Whistler Blackcomb to take its guest experiences to new heights with the infusion...
Emerging Tech

5 Steps to Serious Social Response

IT World Canada Team -
Forty-two per cent  of customers expect a response in just one hour. Go beyond meeting customer expectations and start providing great customer service through...
Managed Services & Outsourcing

Case Study: Sport Chek® introduces retail lab powered by Samsung

IT World Canada Team -
Download this case study from Samsung to learn how an ultimate digital media solution was designed to deliver a superior customer experience, support a...

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