Articles Related to customer information

A provider of full-service emergency roadside assistance, travel and insurance takes a departmentally-structued portal and turns it into something like a daily newspaper for employees. Execs discuss the governance required to make it work

The U.K.'s financial services regulator has levied a heavy fine against the nation's largest building society over a stolen laptop containing confidential customer information.

For HealthSource Plus, new customer relationship management (CRM) software was more about improving business processes than about acquiring a shiny new piece of technology. The SMB-sized third-party administrator offers management services such as group health benefit plans to Canadian companies.

Microsoft this week unveiled point-of-sale software designed to help small retailers automate sales, inventory and store management tasks. Sophisticated POS packages typically are too complicated and expensive for single-shop retailers, says Mike Dickstein, director of POS solutions in Microsoft's Business Solutions division. The new Microsoft Point of Sale product is geared for these small businesses that don't require server-based systems, he says.

In a post 9/11 world, where technology is king and concerns over personal safety reign, companies still need to regard customer privacy as a top priority.

Most organizations do not have their sights set on world domination. Conquering their IT environment is another matter. And when it comes to easy access to customer records and data, untying that enterprise knot of poorly integrated ERP products, mainframes, databases and legacy systems has proved to be just like the fabled Gordian Knot

Tax software maker Intuit Inc. has thrown its hat into the customer relationship management (CRM) ring with its new QuickBooks Customer Manager.