Articles Related to customer experience

Nearly 90 per cent of Canadians believe it is important that they have control over their personal information when interacting with a brand online,...

TD Canada has introduced a new operating model: the Next Evolution of Work (NEW), which aims to deliver faster to-market customer benefits and solutions. “It's...

Digital communications technology company Cisco has announced updates to its web conferencing platform Webex's CX (customer experience) portfolio, aimed at helping businesses deliver a...

When raw material costs skyrocketed, Kendra Cruson seized the moment to transform her steel manufacturing company in Saskatchewan. She felt it was time to...

A dramatic change in the customer service landscape over the past year has many businesses revisiting their approach. “We had to move faster with our...

In a joint effort to transform customer experience at a critical time for retailers, Alimentation Couche-Tard and McGill University have launched a retail innovation laboratory at McGill University’s Bensadoun School of Retail Management.

One of the last things you want to hear on a 911 call is, “are you on mute?” Dropped calls and video conferences have been an ongoing problem since the pandemic began, said Jack Lumley, National Sales Manager Networking with Citrix Canada