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Articles Related to customer centric

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Killing the headphone jack shows Apple, Google willing to anger users for sake of design

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We all love our wired headphones, so why are Google and Apple insisting on taking them away from us? In this case, design aspirations trump user desire.
Cloud

Differentiate your business with a cloud contact center

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It is critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud solutions as they allow contact centers...

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