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Surprised that the company behind one of the freshest and most exciting clothing brands in Canada was established way back in 1957? According to...
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According to Verizon’s 2021 Data Breach Investigations Report, 85 per cent of security breaches involve the human element. These breaches, said Shiven Ramji, CPO,...
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Consumer expectations have risen dramatically over the past number of years. People are now able to instantly connect with their favoured brands, and with...
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Digital Transformation

CPaaS putting experience economy companies on rapid digital track

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In his bestseller Tipping Point, author Malcolm Gladwell defined a tipping point as a moment of critical mass, when the status quo changes. Companies...
Digital Transformation

Top three trends driving customer-first call centres

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With repeated studies showing that customer service is more important than price when it comes to purchases, many organizations are ramping up their call...
Digital Transformation

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By Nick Alevetsovitis The past six months have brought with them a great deal of change. Many businesses saw major disruptions as they managed the...

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