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Articles Related to contact centres

Artificial Intelligence

Avaya beefs up exec team, launches Azure-hosted cloud offering

Paul Barker -
A new and invigorated Avaya Holding Corp.  is taking shape, as witnessed by the announcement Friday of three new executives joining the company and...
Cloud

Will Avaya end up going the way of Nortel? Analyst says it could happen

Paul Barker -
A veteran communications and telecom analyst has likened what is currently happening to Avaya Holdings Corp. to that of the final downfall of Ottawa-based...
Cloud

Cisco brings new customer experience capabilities to contact centers

Ashee Pamma -
Digital communications technology company Cisco has announced updates to its web conferencing platform Webex's CX (customer experience) portfolio, aimed at helping businesses deliver a...
IoT

Canadian contact centre software provider snags its first U.S. customer

Gary Hilson -
Minnesota-based contact centre operator SatCom has tapped Montreal’s Quovim C3 to handle its existing Interactive Intelligence Customer Interaction Centre platform as well as new operations in Florida
Security

Call centre falls victim to impostor

Howard Solomon -
Social engineering doesn't only work through email or social media sites. It also works in call centres. Here's how a security consultant fooled one of the world's biggest domain registrars
Cloud

Avaya, Google partners on contact centre-as-a-service offering

Nestor E. Arellano -
Will a Chromebook and Google Cloud be you next call centre?
Infrastructure

Canadian contact centres ill-prepared for future

Danny Bradbury -
A report suggests that Canadian CIOs don't know how to engage customers in the digital universe
Careers & Education

Improving customer experiences, CIO-Style

Danny Bradbury -
Customer experiences can often be mediocre, because companies aren’t looking at them holistically. CIOs can help

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