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Here's a refresher course on some of the most prevalent social engineering tricks used on the phone, e-mail and Web

If they're fightin' words face to face, think about toning down the content of that message

Let’s try this one more time A firm offers ways to contact IT for help. “I got a panicked call directly from...

Some jerk is targeting your employees, or trying to gum up your systems and you want to know who it is. The latest

Security experts are in total agreement that the emergence of SPIT (Spam over Internet Telephony) is inevitable. No official cases of SPIT have yet been documented, but that

The ministry's Natural Resources Information Centre (NRIC) recently rolled out ICE3, an automated call centre communications system that enables callers to obtain information about MNR and its 43 field offices through interactive, self-service speech-recognition technology. Callers are prompted to utter words or phrases pre-recorded in the system.

Tools designed to help companies converge voice and data networks onto the Internet Protocol, including a new version of an enterprise-class IP voice module that runs on Linux-based servers.