There is a belief, almost pervasive in the South African call centre industry, that an opportunity exists for South Africa to become a leading international call centre destination. Almost surprisingly, analysts agree, but note that differentiation and the provision of a quality product are key to the country
We all want to do the right thing to help our community. Some of us buy cookies from kids who come to the door; others attend charity dinners or write cheques to favourite causes. Bill Young took this desire to do the right thing a step further.
For a variety of reasons wireless technology has faced an uphill battle in North America. While Asia and Europe are embracing mobility with a passion, especially in the realm of instant messaging and voice where some areas approach 80 per cent market penetration, Canada and the United States are lagging behind.