In many industries, IT can and should be a differentiator that directly drives top-line growth. MDS CIO Tom Gernon points the way to building a commercially oriented IT team.
Australian IT service provider, Datacom, has introduced thin clients to its call centre operations to make its business more agile with the ability to respond to 'on-the-fly' campaigns of 100 seats or more
If you're set to fly out of Halifax anytime soon, your journey may be a lot smoother as the result of a major new technology deployment at Halifax International Airport Authority (HIAA).
Enterprises with high-level security concerns should ban the use of Skype from the corporate environment, as they would any other peer-to-peer application, according to Info-Tech Research Group Inc.
If you want to be a better leader of your IT staff, then it's best not to rely on that staple of leadership books, the profiles of military leaders such as Attila the Hun, George Patton or Colin Powell.
Although there's big buzz among IT managers about creating real-time systems that can consolidate important business information into data warehouses for rapid analysis and reporting, a panel of users in Boston last week warned that considerable obstacles remain.