Articles Related to BPO services

Spending on business process outsourcing (BPO) services will continue to increase in coming years, but so will clients' expectations for the quality and breadth of vendors' offerings, according to an IDC study released Wednesday.

Xansa PLC, a Reading, U.K.-based IT outsourcing and business process outsourcing (BPO) company, is to increase its staff in India by 400 by April this year, taking the total number of staff in the country to about 2,000, according to an executive of the company. The company is also building new services delivery capacity in the country.

Accenture Ltd. announced early this month that it is more than doubling its staff in India to 10,000 by next December.