Avaya Inc.'s new Contact Center and Aura offerings are designed for companies who need to communicate with customers using the phone, e-mail, instant messaging and multiple forms of communication. It includes ACE, originally developed by Nortel Networks Corp.
At the Interop industry conference in Las Vegas, Avaya Inc. announced the 8100 series wireless local-area networking products, which combine wired and wireless networks. It also announced a SIP telephony gateway and is expanding the Ethernet Routing Switch product line it acquired from Nortel Networks Corp.
A SIP-based software app announced this week for the Aura telecom server could be used in schools that want to alert parents and teachers on snow days. Info-Tech