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Five tips for implementing ITIL version 3

Forrester analyst J.P. Garbany offers the following tips for getting a handle on a tool that, if used properly, can help businesses drive more value out of their computing infrastructures.

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Canadian execs have many suggestions, but no green strategy

A majority of Canadian business leaders are well aware of environmental issues, but are not involved in or have no clearly defined green energy strategy, according to two separate surveys.

HP looks to right its IT ship

HP, heal thyself. That

IT gets a grip on handheld devices

PDAs and smartphones pose new challenges for enterprise device management

IT execs brace for hurricane season

While bracing his IT systems to weather another hurricane season, Max Prather can't help but recall just how swiftly undetected weak points in his IT disaster recovery plan were cracked by Hurricane Katrina

Driving Customer-centric IT

Organizations are reorganizing to become more customer-centric. This provides an opportunity for I.S. to come out of the back office and become a key player in enabling growth by helping the enterprise connect closely with its customers

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