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CIOs spreading ‘customer service’ largesse

One thing was plainly evident at this year

Surefire strategies for creating customer excellence

At the second annual CIO Assembly, many top I.T. executives from Canada and the U.S. converged on Niagara-on-the-Lake to share ideas, swap best practices and stimulate new thinking around customer service excellence, innovation, moving the business forward, and the evolving role of the CIO within the organization. Here are the highlights.

From backroom to big leagues – IT’s changing role in the Philippines

Over the years, IT has been perceived as a supporting organization in most companies. However, the same companies today realize that the IT department today has to be involved in making key business decisions.

Users rely on ‘shadow IT’ when corporate IT falls short

From now on IT will have to compete with the shadow IT department for every user. If a user doesn't get the technology he thinks he needs to do his job from you--or gets a solution that doesn't work as well as she wants--the user can get an alternative from the shadow IT department.

How green is your data centre?

Server electricity consumption in data centres has quietly doubled in the past five years. With the environment high on everyone

Distributors shifting gears

Distributors are evolving in response to a changing IT landscape, according to IDC Canada.

Catz bares hidden fangs at Israel conference

Competition in the software world is fiercer than ever and Safra Catz, the Israel-born and usually soft-spoken president and chief financial officer of Oracle Corp., uncharacteristically savaged rivals at the annual Oracle Israel technological conference Monday.

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