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Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

VMworld 2021 announcement roundup

Tom Li - October 8, 2021

VMware announced a slew of cloud-focused updates to its entire product portfolio.

Coffee Briefing, Oct. 5, 2021 – All the recent tech news; a podcast roundup; and more

Pragya Sehgal - October 5, 2021

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Today’s Coffee Briefing is delivered by IT World Canada reporter Pragya...

Coffee Briefing, August 31, 2021 – Global logistics platform firm expands in Canada; Apple’s News Partner Program; a podcast roundup; and more

Pragya Sehgal - August 31, 2021

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Today’s Coffee Briefing is delivered by IT World Canada reporter Pragya...

Web Hosting Canada reveals cause of outage

Lynn Greiner - August 30, 2021

Montreal-based web hosting provider Web Hosting Canada (WHC) has revealed the cause of this weekend's major outage. In a blog post, founder and chief executive...

Coffee Briefing, July 20, 2021 – PrintNightmare continues; Driving as a service; and more

Tom Li - July 20, 2021

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. These briefings drop on Tuesday mornings. Today’s Coffee Briefing is delivered by IT...

Microsoft launches the cloud PC: Windows 365

Lynn Greiner - July 15, 2021

Microsoft unveiled Windows 365, its Windows 10 desktops that stream from the cloud, at its annual partner conference, Inspire, on July 14. Also known as...

Coffee Briefing, June 29, 2021 – AWS launches bug busting challenge; a podcast roundup; and more

Pragya Sehgal - June 29, 2021

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. These briefings drop on Tuesday mornings. Today's Coffee Briefing is delivered...

Windows 11 at a glance: Rounded corners, Snap upgrades, benefits for developers

Lynn Greiner - June 27, 2021

Microsoft Windows 11, launched this week, offers a new user interface, some shiny new features, and some things that will have both consumers and corporate IT tearing their hair out.

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Broadcom drops bombshell with ‘termination notice’

RingCentral drills down the opportunities for AI to revamp customer interactions

IT service management is key to enterprise digital transformation, says new BMC report

As Broadcom sells its EUC Division, frustration mounts for many

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...