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Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Coffee Briefing Jan. 11, 2022 – LG joins IBM Quantum Network; Telus program gets global privacy recognition; YRP adopts e-notes-taking solution; and more

Pragya Sehgal - January 11, 2022

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Today’s Coffee Briefing is delivered by IT World Canada's editorial team! Missed...

AWS launches program to identify partners working to transition to a lower carbon world

Pragya Sehgal - December 2, 2021

AWS has announced a new program to identify, validate, and promote AWS partners with demonstrated AWS technical expertise and proven customer success.

Coffee Briefing, Nov. 23, 2021 – Uber and Indigo partnership; new tech for senior care in Canada; AWS new cloud training initiatives; and more

Pragya Sehgal - November 23, 2021

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Grab a coffee and take five while you nibble on these tidbits.

Dialectica to open second Canadian office; will create 500 jobs in Canada over 3 – 5 years

Pragya Sehgal - November 11, 2021

Dialectica, a European information services startup, has announced the opening of an office in Vancouver and plans to hire 100 people in its new office.

Coffee Briefing, Nov. 9, 2021 – Canada Life partnership; global expansion for INEO; and more

Pragya Sehgal - November 9, 2021

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Read on to find what's new in the Canadian tech ecosystem

Kyndryl completes spinoff from IBM

Lynn Greiner - November 8, 2021

IBM's split into two companies became final last Thursday, when its spin-off, Kyndryl, began trading on the New York Stock Exchange. The new company, formerly...

Is it time for small businesses to rethink their cyber security strategies?

Cindy Baker - October 14, 2021

Forty-three per cent of cyber attacks are against small and medium-sized businesses (SMB), according to recent Verizon data. However, only 14 per cent of...

Coffee Briefing, Oct. 12, 2021 – All the recent tech news; a podcast roundup; and more

Pragya Sehgal - October 12, 2021

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts

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Broadcom drops bombshell with ‘termination notice’

RingCentral drills down the opportunities for AI to revamp customer interactions

IT service management is key to enterprise digital transformation, says new BMC report

As Broadcom sells its EUC Division, frustration mounts for many

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...