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Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Lucent launches new services

Lindsay Bruce - June 16, 2003

Lucent Worldwide Services (LWS), the network services division of Murray Hill, N.J.-based Lucent Technologies Inc., announced in early June two new network services platforms.

Study reveals strategy to drive change

Susan Maclean - June 16, 2003

The vast majority of organizations are looking to introduce change by outsourcing, says Blake Hanna, partner, Financial Services, Accenture, commenting on a study the consulting and technology services firm released earlier this year.

Editorial Opinion: Beating the odds

Susan Maclean - June 16, 2003

There

News Briefs

No Author - June 16, 2003

Companies are using more management tools today than they were in 2000, mainly to save money, according...

Cyclone Commerce eyes transaction data

Heather Havenstein - June 16, 2003

Cyclone Commerce Inc. this week will roll out a new suite of applications designed to allow enterprises to capture real-time content from transactions flowing outside the organization.

Knowing it all

Victoria Berry - June 13, 2003

As your body grows bigger, Your mind grows flowered, It's great to learn,'Cause knowledge is power!

NewsThreads

No Author - June 13, 2003

Experts were quick to take issue with the University of Calgary Department of Computer Science's decision last...

PC makers tackle user ROI concerns

Ryan B. Patrick - June 13, 2003

While the desktop PC is far from becoming an endangered species, the notion of

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Broadcom drops bombshell with ‘termination notice’

RingCentral drills down the opportunities for AI to revamp customer interactions

As Broadcom sells its EUC Division, frustration mounts for many

IT service management is key to enterprise digital transformation, says new BMC report

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...