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Managed Services & Outsourcing

Good things during bad times

One of the great ironies of modern business is that while it's only natural for companies to cut back and be cautious during market downturns, these are also the times when the greatest competitive gains are usually made.

UPDATE: Bell partners with Nortel for VoIP, multimedia solutions

Bell Canada has committed $200 million over the next three years to a research and development initiative with Nortel Networks, Aliant Inc., and Bell West to build a converged voice-over-IP (VoIP) and multimedia network for its enterprise customers.

Closing corporate privacy gaps

New privacy laws and regulations have many companies worried. Most are responding by writing and posting privacy policies on their web sites, and monitoring emerging privacy regulations.

Editorial opinion: Coming clean with customers

Late this summer I was in the wilderness of Algonquin Park in Ontario for a week with the only network available being one of rivers, lakes and portages.

CIBC fights illegal card skimming

To beat the burgeoning illegal trade of card skimming, banks need faster review capabilities of ATMs point-of-sale and remote banking transactions, a Canadian banking executive told an OzTUG (Australian Tandem User Group) conference in Sydney late July.

Sobig’s success prompts calls for secure e-mail

In the wake of Sobig-F's attack, security experts uniformly credited the worm's sophisticated design for much of its success. However, the sheer magnitude of Sobig's attack led to questions about whether the Internet's current e-mail infrastructure is making things too easy for virus writers and spammers.

Bell partners with Nortel for VoIP, multimedia solutions

Bell Canada has committed $200 million over the next three years to a research and development initiative with Nortel Networks, Aliant Inc., and Bell West to build a converged voice-over-IP (VoIP) and multimedia network for its enterprise customers.

Finishing FIRST

In an ideal world, the first computer user to detect a threat would alert every other user as quickly and completely as possible. In this world, however, computer users may not even know their systems have been compromised until they learn they have infected other machines.

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3 routes tech CEOs can take to expand RPA services

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...

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Enormous growth opportunities for managed services providers in 2023

The IT services market is set for continued growth in 2023 as IT departments across Canada and around the world struggle with staff shortages. Canadian...

Choosing an MSP: Cymax Group case study

This is the last in a series of three articles sponsored by Ricoh looking at how different companies facing transformation evaluate their MSP options....

Security incident forces firm to consider its MSP options

This is the second is a series of three articles sponsored by Ricoh looking at how real companies facing transformation evaluated their MSP options....

In financial services, there’s no need to waste a millisecond

By Bill Ruvo Financial Services, Equinix In ancient Roman times, people gathered in the Forum to do business face to face. In Dickensian London, Ebenezer Scrooge...