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Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Enterprises are still not sold on the value of data sciences

Gary Hilson - June 3, 2016

Despite the hype around big data, few organizations a mature process in place to leverage data sciences to improve sales and business outcomes

HP Enterprise sells services division to CSC for $8.5 billion

Paolo Del Nibletto - May 24, 2016

HPE intends to divorce itself from its service arm under announced deal

The real secret to quality application development

Suzanne Robicheau - May 19, 2016

There are many compelling reasons to develop a dynamic strategy for test data management, including upcoming legislation around privacy issues, according to a recent ITWC-sponsored webinar

The Sharing Economy: Industry disruptor or passing phase?

Christine Wong - May 12, 2016

Zipcar co-founder Robin Chase came to Canada this week to proclaim that the innovative 'sharing economy' trend is here to stay and killing the traditional business model as we know it

Canadian contact centre software provider snags its first U.S. customer

Gary Hilson - May 9, 2016

Minnesota-based contact centre operator SatCom has tapped Montreal’s Quovim C3 to handle its existing Interactive Intelligence Customer Interaction Centre platform as well as new operations in Florida

Is a shift to being a service provider in Apple’s future?

Eric Emin Wood - May 5, 2016

Apple will be relying more on its service model in the future, according to industry analysts

Report: Only half of Canadian businesses are getting hooked on IoT, but those that do see an ROI

Gary Hilson - May 4, 2016

A survey commissioned by Telus reveals that successful early IoT adopters decide to scale up quickly

New branding unveiled for merged Dell-EMC organization

Paolo Del Nibletto - May 3, 2016

Dell CEO confirms the newly integrated operation will be rebranded Dell Technologies

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Broadcom drops bombshell with ‘termination notice’

RingCentral drills down the opportunities for AI to revamp customer interactions

As Broadcom sells its EUC Division, frustration mounts for many

IT service management is key to enterprise digital transformation, says new BMC report

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...