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Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Oracle maintains cloud-centric course as enterprise IT budgets remain flat

Gary Hilson - September 19, 2016

This year’s OpenWorld sounds a lot like last year’s, although Oracle is starting to see uptake from organizations that it couldn’t previously serve with just its on-premise enterprise software offerings

The network holds the key to rapid troubleshooting IT issues affecting end user experience

Gary Hilson - September 15, 2016

Wire data is increasingly important as a means to future proof availability and performance management as it becomes a source of information and a springboard for analysis of the entire IT infrastructure

Billing systems are transforming into complex monetization platforms

Gary Hilson - September 12, 2016

Customers are expecting choice and simplicity, but complex integration is required in the background to support agile billing and product delivery

SAP HANA pushes data warehousing to the cloud

Gary Hilson - August 31, 2016

The days of running a report overnight from day-old data are gone, as businesses look to be more agile and crunch even more data from more sources

Microsoft’s Wim Coekaerts on open source: “The days of a closed Microsoft are over”

Ryan Patrick - August 26, 2016

With "Mr. Linux" at the new vice-president of enterprise open source, Microsoft is focused on a more collaborative approach to multi-cloud, multi-OS environments

Early blockchain player looks to expand platform

Gary Hilson - August 26, 2016

Blockchain Foundry’s initial commercial product aims to be the world's first blockchain-based e-commerce platform

Is Runtime Application Self-Protection the key ingredient for more secure software development?

Gary Hilson - August 25, 2016

Just as DevOps has developers supporting the apps they create, RASP has developers integrating security rather than handing it off to another team

Tech-savvy legal firms putting pressure on cloud providers

Gary Hilson - August 22, 2016

Thomson Reuters Elite turns to cloud storage to support ProLaw clients

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Broadcom drops bombshell with ‘termination notice’

RingCentral drills down the opportunities for AI to revamp customer interactions

As Broadcom sells its EUC Division, frustration mounts for many

IT service management is key to enterprise digital transformation, says new BMC report

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...