HomeManaged Services & Outsourcing

Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

IT spending rationalization should be about shifting funds to innovation

Gary Hilson - October 20, 2016

Rationalization needs to be a strategic project, not a tactical cost take-out initiative. Read why

Interview: Otto Berkes on building a modern software development factory

Howard Solomon - October 18, 2016

In his new book the CTO of CA Technologies argues software developers had better adopt agile methodologies or risk losing customers

Cogeco Peer 1 offers direct connection to Microsoft Azure

Howard Solomon - October 13, 2016

Canadian service provider is latest to offer Microsoft ExpressRoute, a private direct link to its online services

Canadian CIOs increasingly outsourcing data centre functions, says IDC report

Howard Solomon - October 3, 2016

"Very competitive market" is also seeing some providers drop in-house services in favour of partnering with Amazon, IBM and Microsoft

IBM Canada points finger at Conservatives over Phoenix payroll training: CBC

Howard Solomon - September 29, 2016

Spokesperson says responsibility for training -- at the heart of the problem with the new payroll system -- was taken over by the former Conservative government two years ago

Cloud is at the heart of digital transformation, make sure DevOps is too

Gary Hilson - September 28, 2016

Top performers break out services into categories to develop an onboarding platform driven by people and processes

Health centre improves employee satisfaction by eliminating the paper trail

Howard Solomon - September 26, 2016

The Royal Victoria Regional Health Centre streamlined its time tracking and attendance to support a massive expansion and improve the employee experience

IT must communicate liabilities and consequences of technical debt

Gary Hilson - September 22, 2016

Left unresolved, technical debt can have serious ramifications for the business, threaten ROI of technology deployments and hamstring digital transformation

1...394041...485 Page 40 of 485

Broadcom drops bombshell with ‘termination notice’

RingCentral drills down the opportunities for AI to revamp customer interactions

As Broadcom sells its EUC Division, frustration mounts for many

IT service management is key to enterprise digital transformation, says new BMC report

Managed Services & Outsourcing Videos

Managed Services & Outsourcing Downloads

Managed Services & Outsourcing Blogs

3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...