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Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Time is of the essence to capitalize on the Internet of Things

Cindy Baker - November 17, 2016

While Canadian businesses want to invest in IoT for cost reductions and improve maintenance tasks, security concerns may prove an obstacle.

Community engagement key factor for success at healthcare IT delivery project in Alberta

Gary Hilson - November 8, 2016

Having First Nations community play a leading role in reducing assessment wait times led to an optimum solution and improved data gathering

University Health Network transforms patient care

IT World Canada Staff - November 8, 2016

UHN scooped an Ingenious Award this year for its work in digitally transforming patient care.

IDC predicts ‘augmented humans’ will implant technology in their bodies in by 2021

christine wong - November 3, 2016

IDC has identified its fourth platform of technology for 2017 - human beings. Also, open source is getting more popular.

Mining CIOs have crucial role to play in digital transformation: panel

Brian Jackson - November 3, 2016

As mining companies grapple with modernizing their businesses to compete in a digital-first world, the CIO may have opportunity to jump from a position as industry newcomer to corporate leader.

Cloud-based ERP levels the playing field for retailers

Gary Hilson - November 3, 2016

At an event in Toronto, NetSuite and customers talk about how small companies can use cloud-based ERP to keep up with bigger competitors

Mining industry’s efforts around IT has become more focused

Gary Hilson - October 27, 2016

Convergence of IT and operational technology is causing a major shift in the skills required as the industry embraces big data, analytics, Internet of Things and drones

vRealize cloud management suite adds support for Azure, containers

Howard Solomon - October 20, 2016

New version of vRealize Automation adds more capabilities for administrators. Also, new version of vSphere with encryption

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Broadcom drops bombshell with ‘termination notice’

RingCentral drills down the opportunities for AI to revamp customer interactions

As Broadcom sells its EUC Division, frustration mounts for many

IT service management is key to enterprise digital transformation, says new BMC report

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...