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Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Federal supercluster application deadline passes with few questions answered

Mandy Kovacs - August 10, 2017

The Canadian government’s deadline for its initial supercluster proposals has officially come and gone as of July 21, but there has been little information made available about what comes next.

Hashtag Trending: Aug. 9, 2017 – Google’s diversity spat; VR in the browser

Mandy Kovacs - August 9, 2017

Google’s internal policies are publicly criticized, Firefox introduces virtual reality capabilities, and video games are officially bad for your health.

Open procurement process hopes to improve open by default pilot portal, speed up innovation

Mandy Kovacs - July 28, 2017

It’s no secret that the procurement system in Canada needs upgrades, and the federal government is testing out a new tool to improve its open by default pilot portal.

University of Alberta and IBM using AI to diagnose schizophrenia

Mandy Kovacs - July 21, 2017

While Elon Musk believes artificial intelligence (AI) is the biggest risk we face as a civilization, the technology is already proving its worth in the medical field, particularly in mental health diagnoses.

Prepare for the disruption of digital giants

Gartner - July 18, 2017

Trends in IT spending show that the shift from consumer-focused business to the B2B sector is underway in the next phase in the transition to the digital economy.

Metro Toronto Convention Centre finally moving out of the dark ages

Mandy Kovacs - July 18, 2017

If you’ve ever attended an event at the Metro Toronto Convention Centre (MTCC), you may remember just how terrible – and often nonexistent – the facility’s Wi-Fi is.

Half of Montreal’s metro is now online

Alex Radu - July 14, 2017

The Société de transport de Montréal (STM) is on schedule to meet its 2020 goal of complete connectivity of Montreal's metro.

85 per cent of jobs in 2030 haven’t been invented yet

Alex Radu - July 13, 2017

If you're worried that a machine is going to take over your job, don't fret, because your next job just doesn't exist yet.

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Broadcom drops bombshell with ‘termination notice’

RingCentral drills down the opportunities for AI to revamp customer interactions

As Broadcom sells its EUC Division, frustration mounts for many

IT service management is key to enterprise digital transformation, says new BMC report

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...