Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Synctera comes to Canada through partnership with National Bank

Breanna Schnurr - June 1, 2023

U.S.-based banking-as-a-service company (BaaS) Synctera is partnering with the National Bank of Canada (NBC) as part of its expansion into the great white north....

Over half of IT services companies increased their number of suppliers in past three years: Report

Ashee Pamma - May 17, 2023

Fifty-eight per cent of IT services companies, faced with growing challenges in the IT procurement ecosystem, have increased their number of active suppliers in...

Data centre provider Leaseweb Canada officially open for business

Paul Barker - May 12, 2023

The official launch of hosting and cloud services firm Leaseweb Canada took place on Wednesday at an event held in Montreal, and with it,...

Salesforce launches Slack GPT, partners with Accenture on generative AI

Lynn Greiner - May 10, 2023

At its recent World Tour NYC event, Salesforce launched Slack GPT, a native conversational AI for Slack which, the company said "will deliver the...

Dell Technologies unveils its 2023 commercial portfolio

Ashee Pamma - April 14, 2023

Last month, Dell Technologies announced its 2023 commercial lineup, adding new devices, touting multiple performance enhancements and an increased focus on sustainability in its...

Cloud spending to stagger as economic headwinds intensify: IDC

Ashee Pamma - April 11, 2023

Spending on both cloud and non-cloud infrastructure is forecast to suffer from the growing economic challenges in 2023, according to International Data Corporation’s (IDC)...

OpenText launches latest version of ValueEdge

Ashee Pamma - March 21, 2023

Today, Canadian information management software provider OpenText announced the launch of the latest version of ValueEdge – a cloud-based DevOps and value stream management ...

Dell augments portfolio with new security products and services

Lynn Greiner - March 17, 2023

Wednesday, Dell Technologies announced four new products and services to expand its security portfolio. First up is Managed Detection and Response (MDR) Pro Plus, a...

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RingCentral drills down the opportunities for AI to revamp customer interactions

As Broadcom sells its EUC Division, frustration mounts for many

IT service management is key to enterprise digital transformation, says new BMC report

A Q&A with Rubrik CEO and venture capitalist Bipul Sinha

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...