Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

NetApp unveils its Keystone

Lynn Greiner - November 13, 2019

The keystone of an arch is the stone at the top that holds everything together, and that's what NetApp is aiming for with its Keystone program.

Ryan Holmes exits as Hootsuite’s CEO

Pragya Sehgal - November 5, 2019

Ryan Holmes, the founder and current chief executive officer of Hootsuite has announced his exit as Hootsuite’s CEO. Stepping down after almost 10 years as...

Amazon ‘surprised’ about Pentagon contract snub

Pragya Sehgal - October 29, 2019

The United States Department of Defense recently awarded Microsoft its Joint Enterprise Defense Infrastructure (JEDI) cloud contract, worth up to $10 billion over 10 years.

Commvault goes metallic, becomes a business avenger

Lynn Greiner - October 28, 2019

Commvault announced the launch of a new venture and a new brand, Metallic, within the Commvault family.

Avaya announces strategic partnership with RingCentral

Alex Coop - October 3, 2019

While it didn’t get acquired like many were anticipating, the unified communications and contact center solutions provider today announced a strategic partnership with RingCentral.

eBay announces plan to launch end-to-end fulfillment service for sellers

Buckley Smith - July 25, 2019

In an effort to keep up with Amazon.com, Inc., eBay Inc. has announced its plans to launch an end-to-end fulfillment service for sellers, which they have named Managed Delivery.

CGI awarded more than $24M in contracts from Canadian credit unions

Buckley Smith - July 23, 2019

CGI - one of Canada's oldest and largest IT services firm - announced today that it was awarded over $21 million CAD in contracts from credit unions in Canada.

Shared Services Canada expands its use of Fortinet network security solutions

Buckley Smith - July 18, 2019

The Canadian government's IT wing, Shared Services Canada (SCC), is expanding its use of Fortinet Technologies Canada's network security solutions.

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RingCentral drills down the opportunities for AI to revamp customer interactions

IT service management is key to enterprise digital transformation, says new BMC report

As Broadcom sells its EUC Division, frustration mounts for many

A Q&A with Rubrik CEO and venture capitalist Bipul Sinha

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...